Virtual Platform Guide
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Access to the Virtual Platform
How To Access ACP-i 2023?
Log in with your email address* and the password** provided in your ACP-i 2023 Virtual Platform Portal Access email sent to you.
*Please note the email is the same email as the one when you registered for the ACP-i 2023 Conference.
**Password is case sensitive. If you copy and paste your password, please make sure not to include space.
If you forget your password, you will be able to retrieve it from the login page.
Just click reset password and enter the email address you have used to registered to attend ACP-i2023.
Once you are logged in, you can update your profile and select the visibility of your profile by clicking on the “Account” tab.
Please click to watch tutorial video.
Web browser
We strongly recommend using the most up-to-date browser to participate in the Conference on the Virtual Platform. Specifically, we suggest Google Chrome for its security and feature compatibility. If you would like to download it, please follow this link.
Device types
It is recommended to use a laptop or desktop computer, rather than a smartphone or tablet to facilitate seamless switching between applications such as, video feed, and Q&A.
Optimal Viewing
Enter a full-screen mode for the best presentation experience – click “Full Screen” (top right corner of the presentation screen).
Internet connection
A high-speed internet connection is recommended to participate in sessions without experiencing interruptions. If the stream is working, but the audio or video seems choppy, it is possible your internet connection is too slow, unstable, or bandwidth is being utilized elsewhere.
Recommended bandwidth
For the best experience, we recommend at least 1.2 Mbps download speed.
I can see the video, but I do not hear any sound
Ensure your speakers are not muted, none of the controls on the stream (if available) are muted, and no other tab is occupying your audio channel.
Delegate support during the conference
If you experience technical difficulties during the Conference, please click on the Help Desk Bubble icon 
at the bottom left of your screen to chat directly with our support team during the Conference.
When the conference is not live (before or between live session days), please reach out to our registration team for support at acp-i2023-registration@icsevents.com.
Live Chat Support (All times are in Singapore time zone)
| Thursday, May 25, 2023 | 08:30 – 17:30 |
| Friday, May 26, 2023 | 08:00 – 16:30 |
| Saturday, May 27, 2023 | 08:00 – 12:30 |
Frequently Asked Questions
Plenary, keynote and breakout themed sessions in breakout track A will be live-streamed, and they are all labeled with “Live-Streamed” tag on the Virtual Platform.
Most of the sessions will be recorded and made available on the Platform after the Conference and will be available for on-demand viewing until August 31, 2023.
CME/CPE points are only applicable for attendees who are residents of Singapore. Please be sure to scan the CME/CPE QR code and submit your information each day
Once the session is live or available on demand, you will see a “Play” button when you are in the session page. Simply click the button to play.
Yes, you are able to address questions via the Q&A feature under the Engage window in the session room or via scanning the Slido QR code for those live-streamed sessions. The questions will be shared with the Session Chair(s), who will be facilitating the live discussion with the Speakers during the Sessions.
Time zones is adjusted based on your device time zone setting, so sessions are displayed in your local time.
ACP-i2023 Conference is accredited by the Singapore Medical Council, Singapore Nursing Board, and Singapore Pharmacy Council to provide continuing medical education for professionals. The CME/CPE credits can only be claimed by attendees who are residents of Singapore. To claim the credits, please scan the QR code to submit the relevant information.
A QR code will be displayed at the start of each session and will be listed under the Session page on the Virtual Platform. Please remember to scan for points to be credited for each day.
Note:
Virtual attendees who do not reside in Singapore will not be eligible for CME/CPE credits.
All attendees will receive an e-certificate of attendance upon conclusion of ACP-i2023 conference.
How to Reach Us
General Conference Inquiries
Registration and Technical Support
